1.
The Executive's Guide to Customer Relationship Management, Second Edition
by Paul V Anderson, Paul Ander...
ISBN: 9780965335942
2.
Digital Call Center: Gateway to Technical Intimacy
by Anderson, Paul, Rosenberg, Art
ISBN: 9780965335911
List Price: $22.95
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The Executive's Guide to Customer Relationshop Management
by Paul and Art Rosenberg Ande...
ISBN: 9780965335959